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Dell Latitude 5310 2-in-1 User Manual

Dell Latitude 5310 2-in-1
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SupportAssist Error Messages
When the Dell SupportAssist Diagnostic detects an error while running, it will pause the test and the following window is displayed:
By responding Yes, the diagnostic will continue testing the next device and the error details will be available in the summary report.
By responding No, the diagnostic will stop testing the remaining untested device.
By responding Retry, the diagnostic will ignore the error and rerun the last test.
Capture the error code with Validation code or Scan QR code and Contact Dell.
NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present before the computer
when the diagnostic tests are performed
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
Power adapter is connected and the battery is fully charged.
Computer is running on battery and the battery has more than 5 percent charge.
Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 2. LED codes
Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only Memory) failure
2,3 No memory or RAM (Random-Access Memory) detected
Troubleshooting 97

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Dell Latitude 5310 2-in-1 Specifications

General IconGeneral
GraphicsIntel UHD Graphics
Operating SystemWindows 10 Pro
BluetoothBluetooth 5.1
Processor10th Gen Intel Core i3/i5/i7
Display13.3-inch FHD (1920 x 1080) Touch
RAMUp to 32GB DDR4
StorageUp to 1TB PCIe NVMe SSD
Battery4 Cell 60 Whr ExpressCharge™ Capable Battery
WirelessIntel Wi-Fi 6 AX201
Ports1 x microSD card reader
Dimensions305.7 mm x 207.5 mm x 19.6 mm

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