3. If the issue is resolved, restart the system, open the System Setup page , and check if the non-
functioning USB ports are enabled.
NOTE: Older OSs may not support USB 3.0.
4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5. In the IDRAC Settings Utility, ensure USB Management Port Mode is configured as Automatic or
Standard OS Use.
6. Replace the keyboard/mouse with a working keyboard/mouse.
If the issue is not resolved, proceed to the next step to troubleshoot other USB drives attached to the
system.
7. Turn off all attached USB drives, and disconnect them from the system.
8. Restart the system, and if your keyboard is functioning, open the System Setup page.
9. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options.
10. Check if USB 3.0 is enabled on the System Setup page. If it is enabled, disable it and restart your
system.
If your keyboard is not functioning, you can also use remote access.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the
BIOS to the default settings.
12. On the IDRAC Settings Utility, ensure USB Management Port Mode is configured as Automatic or
Standard OS Use.
13. Reconnect and turn on each USB drive one at a time.
14. If a USB drive causes the same issue, turn off the device, replace the USB cable with a known good
cable, and turn on the device.
Next steps
If all troubleshooting fails, see the Getting Help section in this document.
Troubleshooting iDRAC Direct (USB XML configuration)
About this task
For information about the USB storage device and server configuration, see the Integrated Dell Remote
Access Controller User's Guide at dell.com/esmmanuals.
Steps
1. Ensure your USB storage device is connect to the front USB Management Port, identified by
icon.
2. Ensure your USB storage device is configured with an NTFS or a FAT32 file system with only one
partition.
3. Verify that the USB storage device is configured correctly. For more information about the
configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide
at dell.com/esmmanuals.
4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or
iDRAC Direct Only.
5. Ensure the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when
the server has default credential settings
.
6. Remove and reinsert the USB storage device.
7. If import operation does not work, try with a different USB storage device.
124
To Next Page
Loading...
