Troubleshooting tape backup unit
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
Steps
1. Use a different tape cartridge.
2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See
your tape drive documentation for more information about device drivers.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the interface cable of the tape drive is connected to the external port on the controller
card.
5. Complete the following tasks to ensure that the controller card is properly installed:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
b. Remove the system cover.
c. Reseat the controller card in the expansion card slot.
d. Install the system cover.
e. Turn on the system and attached peripherals.
6. Run the appropriate diagnostic test. For more information, see the Using System Diagnostics section
in this document.
Next steps
If you cannot resolve the issue, see the Getting Help section in this document.
Troubleshooting HDD
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the HDD. Before you
proceed, back up all files on the HDD.
Steps
1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section
in this document.
On the basis of results of the Diagnostics test, complete the following tasks.
2. If your system has a RAID controller and your HDDs are configured in a RAID array, complete the
following tasks:
a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and
then open the Hardware Configuration page to check the RAID configuration.
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