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Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you
can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and
product, and some services maynot be available in your area. Tocontact Dell for sales, technical assistance, orcustomer-service
issues:
1.
Go to
Dell.com/support
.
2.
Select your country from the drop-down menu on the bottom right corner of the page.
3.
For customized support:
a.
Enter your system Service Tagin the Enteryour Service Tagfield.
b.
Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a.
Selectyourproduct category.
b.
Select your product segment.
c.
Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a.
Click Global Technical Support.
b.
The
Technical Support
page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.
Prerequisite
Ensure that your smartphone or tablet has the QRcode scanner installed.
The QRL includes the following information about your system:
About this task
•
How-to videos
•
Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview
•
Your system service tag to quickly access your specific hardware configuration and warranty information
•
A direct link to Dell to contact technical assistance andsales teams
Steps
1.
Go to Dell.com/QRL and navigate to your specific product or
2.
Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code onyour Dell PowerEdge system or in the
Quick Resource Locator section.
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