Troubleshooting │ 34
Problems Possible solutions
Unable to pair using Dell Pair
and Swift Pair
1. Press the connection-mode button to switch to the
rst or second Bluetooth pairing mode.
2. Press the connection-mode button for three
seconds until the selected Bluetooth channel LED
starts blinking white.
3. Open Start > Settings > Bluetooth & other
devices > Add Bluetooth or other device.
4. Select Add device > Bluetooth.
5. Select Dell KB900 (for keyboard) or Dell MS900
(for mouse) and add it.
6. If adding the wireless keyboard or mouse is not
successful, restart the system and repeat the steps.
Dell Secure Link USB
receiver not working
1. Disconnect and reconnect the Dell Secure Link USB
receiver or connect it to another USB-A port.
2. Ensure that the third connection mode is selected ( ).
3. If the Dell Secure Link USB receiver is still not
working, restart the system or check the KB900 -
Dell Peripheral Manager or MS900 - Dell Peripheral
Manager for errors.
Zoom touch control icons on
keyboard are not visible
1. Ensure that you have installed Zoom’s latest
desktop version (5.9.3 and above) to your device.
NOTE: Touch controls are not supported for
the Zoom web browser version.
2. Swipe the Zoom touch control icons from left
to right or right to left to ensure you have not
accidentally disabled them.
3. Ensure that Dell Peripheral Manager is installed and
running.
Backlight on keyboard does
not turn on
1. Ensure the keyboard is turned on.
2. If the ambient brightness detected in your
environment is bright enough, then the backlight
will not turn on to conserve battery life.
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