Finding Information 13
• Solutions — Troubleshooting hints 
and tips, articles from technicians, 
online courses, and frequently asked 
questions
• Community — Online discussion 
with other Dell customers
• Upgrades — Upgrade information for 
components, such as the memory, 
hard drive, and operating system
• Customer Care — Contact 
information, service call and order 
status, and warranty and repair 
information
• Service and Support — Service call 
status, support history, service 
contract, and online discussions with 
support
• Reference — Computer 
documentation, details on my 
computer configuration, product 
specifications, and white papers
• Downloads — Certified drivers, 
patches, and software updates
• Desktop System Software (DSS) — 
If you reinstall the operating system 
on your computer, you should also 
reinstall the DSS utility. DSS 
automatically detects your computer 
and operating system and installs the 
updates appropriate for your 
configuration, providing critical 
updates for your operating system and 
support for Dell™ 3.5-inch USB floppy 
drives, Intel
® 
Pentium
®
 M processors, 
optical drives, and USB devices. DSS 
is necessary for correct operation of 
your Dell computer.
Dell Support Website — support.dell.com
NOTE: Select your region or business 
segment to view the appropriate support site.
To download Desktop System Software:
1
Go to 
support.dell.com
, select your 
business segment, and then enter your 
Service Tag or product model.
2
Select
 Drivers & Downloads
, and then 
click 
Go
.
3
Select your operating system and 
language, and then search for the keyword
 
Desktop System Software
.
NOTE: The support.dell.com user interface 
may vary depending on your selections.
What Are You Looking For? Find It Here
book.book  Page 13  Tuesday, November 27, 2007  10:29 AM