92 Troubleshooting
3
Right-click the device for which the new driver was installed and click
Properties
.
4
Click
Drivers
and click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring Your Operating System" on page 94)to return your
computer to the operating state that existed before you installed the driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore does not resolve the
problem, then reinstall the driver from the Drivers and Utilities media.
1
With the Windows desktop displayed, insert the
Drivers and Utilities
media.
If this is your first time to use the
Drivers and Utilities
media, go to step 2.
If not, go to step 5.
2
When the
Drivers and Utilities
installation program starts, follow the
prompts on the screen.
3
When the
InstallShield Wizard Complete
window appears, remove the
Drivers and Utilities
media and click
Finish
to restart the computer.
4
When you see the Windows desktop, reinsert the
Drivers and Utilities media
.
5
At the
Welcome Dell System Owner
screen, click
Next
.
NOTE: The Drivers and Utilities media displays drivers only for hardware that came
installed in your computer. If you installed additional hardware, the drivers for the
new hardware might not be displayed by the Drivers and Utilities media. If those
drivers are not displayed, exit the Drivers and Utilities media program. For drivers
information, see the documentation that came with the device.
A message appears, stating that the Drivers and Utilities media is
detecting hardware in your computer.
The drivers that are used by your computer are automatically displayed in
the
My Drivers—The Drivers and Utilities media has identified these
components in your system
window.
6
Click the driver that you want to reinstall and follow the instructions on
the screen.
book.book Page 92 Tuesday, November 27, 2007 10:29 AM
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