Model FP-700
FP-700 Instruction Manual Rev. 5.1 Page 38 of 46
7. Customer Support and Service Policy
Detcon
Shipping Address: 4055 Technology Forest Blvd., The Woodlands Texas 77381
Mailing Address: P.O. Box 8067, The Woodlands Texas 77387-8067
Phone: 888.367.4286, or 281.367.4100
Fax: 281.292.2860
• www.detcon.com or www.tycogfd.com
• service@detcon.com
• sales@detcon.com
All Technical Service and Repair activities should be handled by the Detcon Service Department via phone, fax
or email at contact information given above. RMA numbers should be obtained from the Detcon Service
Department prior to equipment being returned. For on-line technical service help, customers should have the
model number/ part number, and serial number of product type in question.
All Sales activities (including spare parts purchase) should be handled by the Detcon Sales Department via
phone, fax or email at contact information given above.
Warranty Notice
Detcon Inc. warrants the Model FP-700 gas sensor to be free from defects in workmanship of material under
normal use and service for two years from the date of shipment on the ITM electronics and for a 2-year period
on the plug-in combustible gas sensor. See Warranty details below.
Detcon Inc. will repair or replace without charge any such equipment found to be defective during the warranty
period. Full determination of the nature of, and responsibility for, defective or damaged equipment will be made
by Detcon Inc. personnel.
Defective or damaged equipment must be shipped to the Detcon Inc. factory or representative from which the
original shipment was made. In all cases this warranty is limited to the cost of the equipment supplied by Detcon
Inc. The customer will assume all liability for the misuse of this equipment by its employees or other contracted
personnel.
All warranties are contingent upon the proper use in the application for which the product was intended and does
not cover products which have been modified or repaired without Detcon Inc. approval, or which have been
subjected to neglect, accident, improper installation or application, or on which the original identification marks
have been removed or altered.
Except for the express warranty stated above, Detcon Inc. disclaims all warranties with regard to the products
sold. Including all implied warranties of merchantability and fitness and the express warranties stated herein are
in lieu of all obligations or liabilities on the part of Detcon Inc. for damages including, but not limited to,
consequential damages arising out of, or in connection with, the performance of the product.
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