DirectOut Technologies EXBOX.MD

Questions and Answers

A
Austin BrooksAug 2, 2025
What to do if there is no signal at the output port of my DirectOut Technologies EXBOX.MD Media Converter?
- L
  luke71Aug 2, 2025
  If you're experiencing a lack of signal at the output port, consider these potential causes and solutions: * **Mixed-up connections:** Verify that the input and output connections are correctly configured. If needed, try swapping the cables and double-check the routing matrix. * **Defective signal cable:** Replace the current signal cable with a new one to rule out any cable issues. * **Dirty connectors:** Use an air supply to carefully remove any dust from the connectors of the signal cable. Avoid using any objects for cleaning. Alternatively, try exchanging the signal cable.
K
kimwilliamAug 12, 2025
Why is the MADI signal at the input of my DirectOut Technologies EXBOX.MD Media Converter not stable?
- J
  jamiefloresAug 12, 2025
  An unstable MADI signal at the input may be due to: * A defective signal source. * Poor signal condition (Jitter > 1 ns), possibly due to exceeding cable length limits or inadequate cable screening attenuation. To resolve this, try changing the signal source or using appropriate cables.
D
Donald Smith DVMAug 22, 2025
How to clean the optical port on my DirectOut Technologies EXBOX.MD Media Converter?
- W
  william87Aug 22, 2025
  If the optical port isn't working, the optic might be dirty. Use an air supply to carefully remove any dust. Never use objects for cleaning.

Summary

Chapter 1: Overview

Introduction

Introduces the EXBOX.MD as an Audio-over-IP to MADI converter based on Dante.

Chapter 2: Legal Issues & Facts

Before Installing This Device

Provides crucial safety warnings and precautions before installing the product.

First Aid (Electric Shock)

Details emergency procedures and first aid measures in case of electric shock.

Defective Parts and Modules

Intended Operation

Conditions of Warranty

Outlines the terms, duration, and conditions applicable to the product warranty.

Chapter 3: Installation

Installing the Device

Step-by-step guide for initial device setup, placement, and preparation.

Connecting MADI Signals

Connecting Network Cables

Connecting Power Supply

Instructions for connecting the external power supply unit for device operation.

Power over Ethernet (PoE)

Chapter 4: Operation

Global Control (Power)

Input;Output - MADI Ports

Explains the MADI ports (BNC, SC, SFP) for signal input and output.

Input;Output - Network Ports

Describes the network ports and their operational modes (switched/redundant).

Input State and Clocking

Explains input signal status and the device's available clocking options.

Clock Source Configuration

How to adjust the clock source via remote control and Dante Controller settings.

Chapter 5: Remote Control

Dante Controller Software

Clock Status Configuration

How to configure clock settings like Preferred Master and Sync to External.

Audio Signal Routing

Explains how to manage audio signal routing using the Routing tab in Dante Controller.

Network Configuration

How to configure network settings, IP addresses, and Dante redundancy modes.

Device Configuration

EXBOX.MD Remote Control

SYNC and Scaling Factor Settings

ROUTING Options

Chapter 6: Troubleshooting and Maintenance

Troubleshooting Common Issues

Identifies and provides solutions for common device malfunctions like no power.

Troubleshooting Signal Problems

Provides solutions for signal issues such as no output or unstable MADI input.