125
Troubleshooting Tables
Message Numbers
Message
Number
Possible Reason What to Do
001
There may be a problem with the
multi-dish switch.
Check the coaxial cables and their connections to and from
the multi-dish switch. Make sure that all required cables are
in place, and check that all cable connections are tight and
dry (for outdoor cables). Run Check Switch as described on
page 122. If this does not work, call the Customer Service
Center at 1-800-894-9131 for help.
002
Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite signal,
or there may be other interference.
• Note the local weather conditions. Remove any snow or
other debris which may have collected on the satellite
dish.
Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish
screen as described on page 122. Consult your installer
to re-aim the dish, if necessary, to obtain the strongest
possible signal.
003, 004
The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
There may also be a problem with
the multi-dish switch.
• Make sure the system uses RG-6 coaxial cable; if not, call
your dealer or installer.
• Check the dish-to-receiver cable run length. If your system
is DISH Pro, it can be as much as 200 feet. If it is a Legacy
system, it should not be more than 100 feet. Check the
coaxial cables and their connections to and from the multi-
dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and
dry (for outdoor cables). If this does not work, do the
Check Switch test described on page 122.
005
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
• If you have authorized the receiver (added it to your
account), wait a few minutes to see if the message is
removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for
outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight. Check that the Signal Strength
bar in the Point Dish screen is green and displays the word
Locked, as described on page 122. If not, contact your
installer to re-aim the satellite dish. If you have not
authorized the receiver, call the Customer Service Center
at 1-800-894-9131.
006
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
You must connect each installed receiver to an active
telephone line or broadband Internet connection.
011, 012
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be prohibited
from watching football games that
are played in that stadium.
Program providers specify which programs are blacked out
for specific areas, not DISH Network.
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