EFX48-xx Series with RM3-340/440 Installation and Operation Guide
126
Copyright © 2019 Eaton Corporation. All Rights Reserved.
IPN March 2019
Problem Possible Cause Required Action
Web communications
problem (EFX48 only)
Ethernet communications
problem.
See previous entry.
Cannot connect to web server. Check IP address and other settings in
EFX48 are correct. Check correct IP
address is used in web browser address
bar.
Check
HTTP Access
or
HTTPS Access
is
enabled.
Refer to the Communications section on
page 82.
Cannot log on to web server. Incorrect Logon ID or Password.
See User Access section on page 106.
Web communications lost
(
Comms Lost
error message).
Check that the EFX48 is operating.
Check the Ethernet communications
connections. See previous entry.
Check web browser type and version. See
Communication section.
Lost Logon ID and/or
Password.
Contact Eaton. See Worldwide Support
section on page 161.
A user cannot change settings,
Backup or Restore, Execute
Commands, Upgrade
Firmware, or Edit User List.
Check the user's access levels. See User
Access section on page 106.
EFX48 time/date is incorrect
(EFX48 only)
Time/date is different on EFX48
compared to PC.
None. Time shown on EFX48 is UTC.
Time on PC running DCTools/Web is
local time.
Time needs to be set. See Real Time Clock section on page 107.
EFX48 time can be set, but is
incorrect when the EFX48
restarts.
Internal battery is dead. Return the
EFX48 for service. (If removed, the
battery must be disposed of according to
the manufacturer's instructions.)
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