TROUBLESHOOTING
EATON Powerware
®
9125 Two-in-One UPS (700–2000 VA) User’s Guide S 164201514 Rev B www.powerware.com
58
Table 10. Troubleshooting Guide
Alarm or Condition Possible Cause Action
The indicator is not on;
the UPS does not start.
μ
The power cord is not
connected correctly.
Check the power cord connections.
The wall outlet is faulty. Have a qualified electrician test and repair the outlet.
The remote emergency
power-off (REPO) switch is
active.
Reset the REPO switch and restart the UPS.
The indica
or is
flashing; power is not
available at the UPS output
receptacles.
μ
The UPS is in Standby
mode.
Press the On | button to supply power to the connected
equipment.
The UPS operates normally,
but some or all of the
protected equipment is not
The equipment is not
connected to the UPS
correctly.
Verify that the equipment is plugged into the UPS
receptacles.
on.
The output receptacle
circuit breaker (2000 VA
only) is open.
Check the load. Disconnect faulty load equipment. Wait
several minutes before resetting the UPS circuit breaker.
One of the load segments
has been turned off through
the power management
software.
Reactivate the segment with the software.
Output circuit breaker trips
(2000 VA only).
Load fault. Check the load. Disconnect faulty load equipment. Wait
several minutes before resetting the UPS circuit breaker.
The UPS does not provide
the expected backup time.
The battery needs charging
or service.
Plug the UPS into a power outlet for 36 hours to charge the
battery. After charging the battery, press and hold the
button for 3 seconds; then check the indicator.
If the indicator is still flashing, see “Replacing
Batteries” on page 48.
Intermittent audible alarm
Battery
The UPS is on battery (see
“Battery Mode” on page 35
for more information).
The UPS is powering the equipment with battery power.
Check the bar graph indicators for available battery
capacity and prepare your equipment for shutdown.
Warning - Low Battery
Low Battery warning. This warning is approximate, and the actual time to the
Shutdown Imminent warning may vary significantly.
Depending on the UPS load and number of Extended
Battery Modules (EBMs), the Low Battery warning may
occur before the batteries reach 25% capacity. See
Table 9 on page 56 for estimated runtimes.
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