Eaton Remote Power Panel - Chapter 8 Troubleshooting; Typical Alarms and Conditions; Service and Support Procedures

Eaton Remote Power Panel (RPP) User’s Guide 164202125—Rev 5 www.eaton.com/powerquality 45
Chapter 8 Troubleshooting
Typical Alarms and Conditions
The following table describes typical alarms and conditions for the Remote Power Panel (RPP). For further help,
please contact the Help Desk.
To view the active alarms or alarm history, select EVENTS on the display, then ACTIVE EVENTS or HISTORY.
To silence the horn, press any button.
Service and Support
If you have any questions or problems with the RPP, call your Local Distributor or the Help Desk at one of the
following telephone numbers and ask for an RPP technical representative.
Please have the following information ready when you call for service:
l
Model number
l
Serial number
l
Firmware version number
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
Note: For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or
distributor nearest you.
Alarm or Condition Possible Cause Action
Output current registers as zero on external
communications device.
With no transformer, input current equals output
current.
View the current meters on the Input RMS
screen. The output current is the same as the
input current.
United States: 1-800-843-9433
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative