1-877-932-6233 and ecobee will make the determination whether an advance equivalent
replacement Product can be sent to Customer with return shipping supplies (in which
case a hold shall be put on Customer’s credit card for the value of the replacement
Product until ecobee has received the defective Product). Product should be returned
to the following address: ecobee Customer Service, 477 Richmond Street West, #210,
Toronto, ON M5V 3E7, Canada. If the returned Product is found by ecobee to be
defective and Customer is otherwise eligible to receive a replacement product, no
amount shall be charged to Customer’s credit card; or
(c) ship the defectiv
e Product directly to ecobee, in which case Customer shall contact
ecobee directly at 1-877-932-6233, so ecobee can make the required shipping
arrangements. Upon receipt of the defective Product, ecobee will ship an equivalent
replacement product to Customer, provided the returned Product is found by ecobee to
be defective and Customer is otherwise eligible to receive a replacement product.
This warranty does not cover removal or reinstallation costs and shall not apply if the
damages were found to be caused by something other than defects in materials or
workmanship, including without limitation, if the Product:
was operated/stored in abnormal use or maintenance conditions;
was subject to abuse, neglect, electrical fault, improper handling, accident or acts
of nature;
was not installed by a licensed Heating Ventilating and Air Conditioning (HVAC)
contractor; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or replace the Product within the terms
stated above. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND,
INCLUDING ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING,
DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR
IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT. Some US states and Canadian
provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
limited to repair and replacement as set forth in this warranty statement. All express
and implied warranties for the product, including but not limited to any implied
limited to the three-year duration of this limited warranty. No warranties, whether
express or implied, will apply after the limited warranty period has expired. Some
US states and Canadian provinces do not allow limitations on how long an implied
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