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14.2 OBTAINING SERVICE DURING WARRANTY PERIOD
If your hardware should fail during the warranty period, contact Elcometer Instruments Ltd. and arrange for
servicing of the product. Retain proof of purchase in order to obtain warranty service.
For products that require servicing, Elcometer Instruments Ltd. may use one of the following methods:
• Repair the product
• Replace the product with a re-manufactured unit
• Replace the product with a product of equal or greater performance
• Refund the purchase price.
14.3 AFTER THE WARRANTY PERIOD
If your hardware should fail after the warranty period, contact Elcometer Instruments Ltd. for details of the
services available, and to arrange for non-warranty service.
15 TRANSDUCERS
Your gauge is capable of performing measurements on a wide range of materials, from various metals to
glass and plastics. Different types of material, however, have different properties. The following paragraphs
highlight the important properties of transducers which should be considered when assessing a particular
measurement task.
The best measurement condition is one where sufficient ultrasonic energy is sent into the material being
measured such that a strong, stable echo is received by the gauge.
Several factors affect the strength of ultrasound as it travels. These are outlined below:
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