the Daniel MeterLink
™
Quick Start Manual (P/N 3-9000-763) for phone and modem details.
The manual may also be downloaded from the Daniel website. http://
www.emerson.com/en-us/catalog/automation-solutions/measurement-instrumentation/
flow/daniel-meterlink
2.2.3 Unable to connect to meter
If you receive the error message “Unable to connect to meter” when trying to connect to a
Daniel 3410 Series Gas Ultrasonic Flow Meter, refer to the following:
• Ethernet Connections (Ethernet connections)
• Direct Serial Connections (Direct serial connections)
2.2.4 Ethernet connections
If you received this message while trying to connect over Ethernet, verify you have the
correct IP address in the Meter Directory record. If the meter is to assign the IP address,
make sure the IP address is set to 192.168.135.100 and that the DHCP switch is in the ON
position on the CPU Module. If the meter has a fixed IP address, verify the IP address,
Subnet, and Gateway are correct in the meter. If going through a hub, verify that the
computer and meter are connected to the hub with straight-through patch cables.
2.2.5
Direct serial connections
Verify the switch settings on the CPU Module. Also verify your wiring between the meter
and the computer running Daniel MeterLink
™
using the Field Wiring drawing DMC-005324
in Engineering drawings. Verify the Comms Address and Baud rate are correct in the Meter
Directory record.
For additional information on wiring and configuring the meter for the various
communication options refer to the Daniel 3410 Series Gas Ultrasonic Flow Meters
Installation Manual (P/N 3-9000-759, Section 3.5).
2.3 Troubleshoot maintenance log files and trend
files
2.3.1 Files do not appear in workbook
Maintenance Log files and Trend files that exist on the PC do not appear in the Microsoft
®
Excel
®
workbooks tree under Trend Maintenance Logs. This is most likely caused by the
fact that the desired file or files are already open in Microsoft
®
Excel
®
. Open files can not be
verified as Maintenance Log files or Trend Files by Daniel MeterLink
™
and are left out of the
list. Simply close the files in Microsoft
®
Excel
®
and then close and reopen the Trend
Maintenance Logs dialog box to include them in the list.
Maintenance and Troubleshooting manual Troubleshooting
P/N 3-9000-769 June 2019
Maintenance and Troubleshooting manual 45
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