Motor Warranty Procedure
To facilitate your warranty claim, please follow the steps outlined below:
1. Determination if motor is within the OEM warranty.
2. Please complete the following and return to Service.Vilter@Emerson.com, along with a picture of the motor’s nameplate.
3. Vilter will assist with the motor OEM to determine the motor’s warranty status.
Describe Motor Symptoms:
Model: ____________
Serial Number: ____________
Manufacturer: ____________
Run Hours: ____________ Start Date: ______/_____/____
Month Day Year
Grease Type: ____________
Alignment Data Available:
Yes, please include with information No
Lubrication Records Available:
Yes, please include with information No
Vibration Report: Yes, please include with information No
4. If the motor falls within the OEM’s warranty time frame:
• The motor will need to be taken to a manufacturer approved shop for diagnosis. Vilter can help with locating motor shops that are manufacturer
approved in your area. The shop will diagnose the root cause, submit a report to the OEM, and the motor OEM will make the determination of
warranty coverage.
• If warranty is approved, the OEM will either have the motor repaired by the motor shop or send a new replacement motor to the site.
Note: Motor warranty is a “pass thru warranty” as stated in Vilter Manufacturing’s standard warranty statement which means that the original motor
OEM is the provider of the warranty. Vilter does assist with the expediting of the claim but any dispensation of warranty is provided solely by the motor
OEM.
Motor manufacturer warranty covers only repair or replacement of the motor. It does not cover removal and installation charges, incidental charges
associated with the removal and installation process, loss of product or shipping to and from the manufacturer or approved shop. This is standard mo-
tor manufacturer warranty policy regardless of brand or application. If the end user requires additional information regarding warranty coverage, the
individual motor manufacturer warranty terms can be found on their associated websites.
Starter Type:
Soft Start
Across the Line
VFD
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