EMP WP29 - Troubleshooting; Empower Connect Service Tool

Troubleshooting
© 2013 EMP, Inc 20
Troubleshooting
Symptom Check
Pump not running.
• Check electrical connections
• Check ignition wire
• Check if ignition wire is “on”
•
Verify pin location
Pump is running but not pumping fluid.
• Check system fluid level
• Check for tubing restrictions (kinks)
• Make sure pump is primed
• Check for collapsed inlet or outlet hose
•
Check pump inlet for trapped debris
No CAN communication and/or pump not
responding to CAN commands
• Check communication harness wiring.
• Verify that CAN messages are being
transmitted in the proper formats (see
online Technical Guide or contact EMP
Technical Support for CAN message
details).
• Verify that the proper component CAN
address is being used.
P
ump bearings are making a grinding noise
when running
• Replace pump
Pump is leaking excessively while running
• Replace pump. No action is required by
customers for pumps exhibiting acceptable
leakage as described
EMPower Connect™ Service Tool
Monitoring operation and manual control of the pump can be accomplished using the service tool
EMPower Connect which is part of the EMP Service Suite available at no cost on our website at:
http://www.emp-corp.com/support/downloads/ . To use EMPower Connect download and install on
your PC. If the pump is being run standalone you will also need an interface cable from the 6 pin
Deutsch connector on the pump and an EMP USB/TTL converter. Both are available as a kit P/N
7500038001. If the pump is on a J1939 CAN bus EMPower Connect™ can be run using a Data Link
Adapter (DLA) to interface to the CAN bus.
A user guide for EMPower Connect™ can be found here:
http://www.emp-corp.com/support/documents/