43
4 Troubleshooting
For repair of device, call 1-800-862-2343 (Mon-Fri)
For supplies, call 1-800-328-2536 (Mon-Fri)
For optimal use:
1. Replace leadwires annually
2. Please follow the directions on the electrode packaging for the care of
electrodes. The life of the electrodes varies, depending on skin conditions, skin
preparation, storage and climate. Replace electrodes that no longer stick.
3. Ensure batteries are charged before each use. See the Instructions for Use for
the battery charger for the recommended charging time.
Note: If the following measures fail to alleviate the problem, please call the
repair department at 1-800-862-2343.
Problem Possible Cause Solution
Display does not Battery 1. Try fresh batteries.
come on 2. Try 2 AA Energizer or
Eveready alkaline batteries
3. Ensure batteries are inserted
correctly. See instructions on
pg. 13 for proper placement.
Battery contact failure Check the following on the
battery contacts:
1. Both contacts are in place.
2. Both contacts are not broken.
3. Both contacts are not pushed
in. They should make contact
with the battery when it is
inserted.
Stimulation weak Electrodes
with fresh batteries 1. Dried out 1. Replace.
2. Placement 2. Electrodes must be a
minimum of 2 inches apart.
Leadwires
1. Old/worn/damaged 1. Replace.
Stimulation stops Poor electrode contact Reapply electrodes, secure
with fresh batteries firmly. Electrodes must be a
minimum of 2 inches apart.
Damaged or worn Replace.
electrodes or leadwires
Stimulation weakens This is a normal body Increase the amplitude
within minutes of adaptive process (intensity).
starting treatment
with fresh batteries
Stimulation is Amplitude (intensity) is Decrease amplitude (intensity).
uncomfortable too high
Electrodes are too close Reposition the electrodes.
together Electrodes must be a minimum
of 2 inches apart.
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