11. Troubleshooting
If the router is not function properly, first check this session for simple troubleshooting
before contacting your Internet service provider (ISP) for support.
11.1 Using LEDs to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
11.1.1 Power LED
The PWR LED on the front panel does not light up.
STEPS CORRECTIVE ACTION
1 Make sure that the power adaptor is connected to the router and plugged in to an
appropriate power source. Use only the supplied power adaptor.
2 Check that the router and the power source are both turned on and the router is
receiving sufficient power.
3 Turn the router off and on.
4 If the error persists, you may have a hardware problem. In this case, you should contact
your vendor.
11.1.2 LAN LED
The LAN LED on the front panel does not light up.
STEPS CORRECTIVE ACTION
1 Check the Ethernet cable connections between your router and the computer or hub.
2 Check for faulty Ethernet cables.
3 Make sure your computer’s Ethernet card is working properly.
4 If these steps fail to correct the problem, contact your local distributor for assistance.
11.1.3 ADSL LED
The ADSL LED on the front panel does not light up.
STEPS CORRECTIVE ACTION
1 Check the telephone wire and connections between the router ADSL port and the wall
jack.
2 Make sure that the telephone company has checked your phone line and set it up for
ADSL service.
3 Reset your ADSL line to reinitialize your link to the DSLAM.
4 If these steps fail to correct the problem, contact your local distributor for assistance.
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