11.2 Problems with the Web Interface
I cannot access the web Interface.
STEPS CORRECTIVE ACTION
1 Make sure you are using the correct IP address of the router. Check the IP address of
the router.
2 Make sure that there is not a console session running.
3 Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
4 For WAN access, you must configure remote management to allow server access from
the WAN (or all).
5 Your computer’s and the router’s IP addresses must be on the same subnet for LAN
access.
6 If you changed the router’s LAN IP address, then enter the new one as the URL.
7 Remove any filters in LAN or WAN that block web service.
The web Interface does not display properly.
STEPS CORRECTIVE ACTION
1 Make sure you are using Internet Explorer 5.0 and later versions.
2 Delete the temporary web files and log in again.
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ...
button.
When a Delete Files window displays, select Delete all offline content and click OK.
(Steps may vary depending on the version of your Internet browser.)
11.3 Problems with the Login Username and Password
I forgot my login username and/or password.
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STEPS CORRECTIVE ACTION
1 If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This will erase all custom configurations and restore all of
the factory defaults including the password.
2
Press the DEFAULT button for five seconds, and then release it. When the ADSL LED
begins to blink, the defaults have been restored and the router restarts.
3
The default username is “admin”. The default password is “trendchip”. The Password
and Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
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