Epson DS-770 II - Troubleshooting Guide

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Solving Problems

Scanner Problems.................................................164

Problems Starting Scanning..........................................164

Paper Feeding Problems............................................ 165

Scanned Image Problems............................................169

Uninstalling and Installing Applications.................................173

Main Page

Table of Contents4
About this Manual8
Introduction to the Manuals8
Marks and Symbols8
Descriptions Used in this Manual8
Operating System References8
Important Instructions10
Safety Instructions11
Restrictions on Copying12
Product Features13
Paper Protection to Reduce Damage to the Originals14
Notification of Dirt on the Sensor14
Double-Feed Detection Feature with Selectable Stop Timing14
High-Quality Scanning with Automatic Document Detection15
Scanner Basics17
Part Names and Functions18
Buttons and Lights on the Control Panel20
Buttons20
Lights21
Error Indicators22
Information on Applications22
Application for Scanning Documents (Document Capture Pro / Document Capture)22
Application for Controlling the Scanner (Epson Scan 2)23
Application for Updating Software and Firmware (EPSON Software Updater)23
Software for Managing Devices on the Network (Epson Device Admin)24
Application for Creating Driver Packages (Epsonnet Setupmanager)24
Option Items and Consumables Information24
Carrier Sheet Codes24
Roller Assembly Kit Codes25
Cleaning Kit Codes25
Flatbed Scanner Dock Codes26
Specifications of Originals and Placing Originals27
Specifications of Originals28
General Specifications for Originals Being Scanned28
Types of Originals that Require Attention31
Types of Originals that Must Not be Scanned32
Placing Originals33
Standard Size Originals33
Long Paper39
Plastic Cards41
Laminated Cards45
Large Size Originals47
Irregular Shaped Originals50
Photographs53
Envelopes56
Mixture of Originals59
Basic Scanning62
Scanning Using a Scanner Button63
Scanning from a Computer63
Scanning Using Document Capture Pro (Windows)63
Scanning Using Document Capture (Mac OS)70
Scanning Using Epson Scan 276
Advanced Scanning82
Setting a Job83
Creating and Registering a Job (Windows)83
Creating and Registering a Job (Mac OS)89
Assigning a Job to the Scanner Button (Windows)90
Assigning a Job to the Scanner Button (Mac OS)90
Scanning Different Sizes or Types of Originals One by One (Automatic Feeding Mode)91
Various Scanning Settings for Document Capture Pro (for Windows Only)92
Dividing Documents Using a Specified Number of Pages93
Dividing Documents Using Blank Sheets of Paper95
Creating and Saving Folders Using the Barcode Character Information99
Creating Two Levels of Folders Using Two Types of Barcode103
Saving Files with File Names Using the Barcode Character Information107
Creating and Saving Folders Using OCR Characters112
Saving Files with File Names Using OCR Characters117
Creating and Saving Folders for each Form124
Useful Features130
Setting the Glass Surface Stain Detection Feature131
Setting the Document Protection Feature132
Setting the Operation When a Double-Feed Is Detected133
Using the Flatbed Scanner Dock135
About the Flatbed Scanner Dock136
Part Names and Functions of the Flatbed Scanner Dock136
Scanning from the Scanner Glass137
Notes on Using the Flatbed Scanner Dock139
Maintenance143
Troubleshooting for the Flatbed Scanner Dock145
Maintenance147
Cleaning Outside the Scanner148
Cleaning Inside the Scanner148
Resetting the Number of Scans after Regular Cleaning152
Replacing the Roller Assembly Kit154
Resetting the Number of Scans after Replacing the Rollers158
Energy Saving160
Transporting the Scanner161
Updating Applications and Firmware161
Solving Problems163
Scanner Problems164
Scanner Lights Indicate an Error164
The Scanner Does Not Turn on164
Problems Starting Scanning164
Cannot Start Scanning from Computer164
Paper Feeding Problems165
Multiple Originals Are Fed (Double Feed)165
Removing Jammed Originals from the Scanner166
The Original Jams in the Scanner Frequently167
Paper Protection Does Not Work Correctly168
The Originals Get Dirty168
Scanning Speed Slows down When Scanning Continuously168
Scanning Takes a Long Time168
Scanned Image Problems169
Straight Lines Appear When Scanning from ADF169
Glass Dirt Alert Does Not Disappear169
Colors Are Uneven in the Scanned Image169
Expanding or Contracting the Scanned Image170
Offset Appears in the Background of Images170
Scanned Image or Text Is Blurred171
Moiré Patterns (Web-Like Shadows) Appear171
The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original172
Character Is Not Recognized Correctly172
Cannot Solve Problems in the Scanned Image173
Uninstalling and Installing Applications173
Uninstalling Your Applications173
Installing Your Applications175
Technical Specifications176
General Scanner Specifications177
Dimensions and Weight Specifications178
Electrical Specifications178
Scanner Electrical Specifications178
AC Adapter Electrical Specifications178
Environmental Specifications179
Flatbed Scanner Dock Specifications179
System Requirements179
Standards and Approvals181
Standards and Approvals for European Models182
Standards and Approvals for U.S. Models182
Where to Get Help183
Technical Support Web Site184
Contacting Epson Support184
Before Contacting Epson184
Help for Users in Europe184
Help for Users in Taiwan184
Help for Users in Singapore185
Help for Users in Thailand185
Help for Users in Vietnam186
Help for Users in Indonesia186
Help for Users in Hong Kong188

Epson DS-770 II - Troubleshooting Guide

Table of Contents

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