Home > Solving Problems
Scanner Problems
The Lights Are Flashing
The Scanner Does Not Turn On
You Cannot Start Epson Scan
Pressing the Start Button Does Not Start the Correct Program
The Lights Are Flashing
When an error occurs, the scanner stops scanning and the Error and Power lights indicate the error type.
Power light
(Green)
Error light
(Orange)
Meaning
Flashing Flashing
An error has occurred.
Make sure the scanner is connected to your computer properly.
Make sure the scanner software is fully installed. See the Start Here
sheet for instructions on installing the scanner software.
Paper is jammed in the scanner. Remove the jammed paper from the
scanner. See Paper Jams in the Scanner.
The scanner feeds more than one sheet of paper at a time.
Turn off the scanner and turn it on again. If the Error and Power lights
are still flashing, the scanner may be malfunctioning, or the scanner
light source may need to be replaced. See Epson Technical Support for
details.
Off On
Scanner cover is open.
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The Scanner Does Not Turn On
Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on.
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You Cannot Start Epson Scan
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when
connected to the computer through more than one USB hub.
If you are using any TWAIN-compliant program, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in
Uninstalling Your Scanning Software, then reinstall it as described on the Start Here sheet.
For Windows only:
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