76 Maintenance and Troubleshooting
4. Make sure the tractor that comes with your printer is
installed in the push position.
5. If an additional pull tractor is installed, remove it. If any
options are installed, remove them and pack them in their
original boxes.
6. Make sure the print head is not hot. Then remove the ribbon
cartridge.
7. Repack the printer and all the other items in their original
packing materials and place them in the printer’s original
box.
Troubleshooting
You can solve most printing problems by checking for the
solutions in this section. It explains:
❏ How to read the control panel lights that indicate errors
(page 77)
❏ Problems and solutions (page 79)
❏ Clearing paper jams (page 93)
❏ Printing a self test (page 94)
❏ Where to get help if you need assistance from Epson
(page 96)
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