48
Problem Solving
Some parts of your print are not as 
glossy as others.
Because of the nature of pigment inks, 
the degree of gloss may be uneven on 
glossy photo papers. Surface gloss 
decreases with greater pigment 
saturation.
Paper Problems
Paper doesn’t eject fully or is 
wrinkled.
■
If the paper doesn’t eject fully, you 
may have set the wrong paper size. 
Press the ) paper button to eject 
the paper, then select the correct 
paper size in your application or 
printer software.
■
If it’s wrinkled when it ejects, the 
paper may be damp or too thin.
Paper doesn’t feed correctly or jams 
in the printer.
■
If paper doesn’t feed correctly, 
remove it from the sheet feeder. 
Fan the edges of the sheets, reload 
them against the right edge, then 
slide the left edge guide to fit lightly 
against the paper.
■
If paper jams, press the ) paper 
button for several seconds to clear 
the jam. If that doesn’t work, turn 
off the printer and gently pull the 
paper forward (toward the output 
tray) to pull it out. Reload the 
paper and press the m paper button 
to resume printing.
If your paper jams frequently:
■
Use new, smooth, high-quality 
paper, loaded printable side up.
■
Don’t load paper above the arrow 
mark on the left edge guide.
■
If you’re printing on both sides of 
the paper, try loading fewer sheets.
■
Place the paper against the right 
edge and slide the left edge guide 
against it, but not too tightly. 
Miscellaneous 
Problems
The image is inverted.
Turn off the 
Mirror
 (Windows) setting 
or 
Flip Horizontal
 setting (Macintosh) 
in the printer software. Also check the 
mirror setting in your application 
program.
The printer prints blank pages.
■
Make sure your printer is selected 
in your application, or as the active 
printer in the Macintosh Chooser.
■
Clean the print head; see page 25 
for instructions.