20 Solving Problems
Solving Problems
Check the lights on the control panel and the code number or letter in the k Copies window to
diagnose the problem.
See your online User’s Guide for help on using the printer with a computer.
Error Indicators
O: Light is on
k: Light is flashing
Lights/Code Cause Action
O b No paper is loaded
in the sheet feeder.
Load paper in the sheet feeder (& “Handling Paper” on
page 6). Then press x Start E [Color] to continue or
y Stop to cancel.
Multiple pages
have been fed into
the sheet feeder.
Remove and reload the paper (& “Handling Paper” on
page 6). Then press x Start E [Color] to continue or
y Stop to cancel.
k b Paper is jammed. Clear the jammed paper (& “Paper does not feed
correctly or is jammed.” on page 22).
kB An ink cartridge is
running low on ink.
You can check the ink status from your computer. Obtain
a replacement ink cartridge.
OB An ink cartridge is
expended or not
installed correctly.
If any cartridge is expended, you cannot print until you
replace it. Replace the ink cartridge (& “Replacing Ink
Cartridges” on page 15).
k b
k Copies
An unsupported
memory card is
inserted.
Remove the memory card (& “Handling a Memory Card”
on page 10).
The memory card
does not contain
any valid images.
k b
k Copies
The index sheet
was not recognized
because it is not
positioned
correctly.
Position the index sheet correctly on the document table,
aligning the top of it with the right edge of the glass. Then
press x Start E [Color] to continue or y Stop to
cancel.
The index sheet was not printed correctly. Print the index
sheet, mark it, and try again (& “Selecting and Printing
Photos Using an Index Sheet” on page 12).
k b
k Copies
The index sheet is
not marked
correctly.
Remove the index sheet, mark it correctly, and try again
(& “Selecting and Printing Photos Using an Index Sheet”
on page 12).
k b
k Copies
The index sheet
does not match the
photos on the
memory card.
Remove the memory card and insert the card used to
print the index sheet—or place the correct index sheet on
the document table. Then press x Start E [Color] to
continue or y Stop to cancel.
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