Solving Problems 23
English
■ Make sure the printer is not tilted or
placed on an uneven surface.
■ Make sure your paper is not damp,
curled, or loaded face down (the whiter or
glossier printable side should be face up).
Load new paper face-up.
■ Make sure you select the correct paper
type (& “Selecting Paper” on page 6).
■ Use a support sheet with special paper or
try loading your paper one sheet at a time.
■ Load your paper one sheet at a time.
Remove sheets from the output tray so
not too many collect at a time.
■ Clean the print head (& “Cleaning the
print head” on page 18).
■ Align the print head (& “Aligning the
Print Head” on page 19).
■ Make several copies without placing a
document on the document table.
■ Use only paper recommended by Epson
and genuine Epson cartridges.
■ Clean the document table.
Your printout is faint or has gaps.
■ Clean the print head (& “Cleaning the
print head” on page 18).
■ If you notice jagged vertical lines, you
may need to align the print head
(& “Aligning the Print Head” on page 19).
■ The ink cartridges may be old or low on
ink. Replace an ink cartridge
(& “Checking and Cleaning the Print
Head” on page 18).
■ Make sure you select the correct paper
type (& “Selecting Paper” on page 6).
■ Make sure your paper is not damaged,
old, dirty, or loaded face-down. If it is,
load new paper with the whiter or
glossier side face-up.
Your printout is grainy.
■ If you are printing or copying a photo,
make sure you are not enlarging it too
much. Try printing it smaller.
■ Align the print head (& “Aligning the
Print Head” on page 19).
You see incorrect or missing colors.
■ Clean the print head (& “Cleaning the
print head” on page 18).
■ The ink cartridges may be old or low on
ink. Replace an ink cartridge
(& “Replacing an Expended Ink
Cartridge” on page 15).
■ Make sure you loaded the right paper and
selected the correct setting for it on the
control panel.
■ If your paper runs out, replace it as soon
as possible. If the printer is left without
paper for a long period of time, the colors
of your next copy or print job may be
incorrect.
The image size or position is incorrect.
■ Make sure you loaded the right paper and
selected the correct setting for it on the
control panel.
■ Make sure the original is placed correctly
on the document table (& “Placing
Originals on the Document Table” on
page 8).
■ Clean the document table.
Other problems
When you turn off the printer, a red lamp
inside the printer may remain on.
The lamp will stay on for a maximum of 15
minutes, then go out automatically. This
does not indicate malfunction.
For more solutions
If you cannot solve the problem using the
troubleshooting, contact customer support
services for assistance. You can get the
information of customer support for your
area in your online User's Guide or warranty
card. If it is not listed there, contact the
dealer where you purchased your printer.
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