Epson Stylus Pro 3800 - Page 71

Epson Stylus Pro 3800/3800C/3850/3880/3885/3890 Revision C
TROUBLE SHOOTING Remedies for Error Messages 71
INK CARTRIDGE
NON-GENUINE
CARTRIDGE!
QUALITY OF
NON-GENUINE
INK MAY VARY.
THIS MAY NOT
PERFORM AT OPTIMUM.
CONTINUE?
<YES NO>
The installed ink cartridge is not the EPSON genuine cartridge. After selecting “NO”, replace the ink cartridge with a genuine one.
INK CARTRIDGE
REPLACE INK CARTRIDGE
The ink cartridge is empty. Replace the ink cartridge with a new one.
INK COVER OPEN
CLOSE THE INK COVER
The Ink Cover is open. Close the Ink Cover.
The Ink Cover Open sensor is broken. Replace the Ink Cover Open sensor (LOCK, COVER, ASSY.).
See 4.3.6.1 LOCK, COVER, ASSY. on page 125.
COMMAND ERROR
CHECK DRIVER SETTINGS
The printer received an invalid command. Cancel the job and reset the printer by pressing the Cancel/Reset button for
more than three seconds.
Check if the correct printer driver has been installed on the PC. If not, install
the correct driver.
PAPER SKEW
PRESS THE
DOWN BUTTON
LOAD PAPER
CORRECTLY
Paper skew was detected when paper was fed from the rear or front manual
tray.
Press the Paper Feed/Down button to eject the paper.
PAPER ERROR
PRESS THE
DOWN BUTTON
LOAD PAPER
CORRECTLY
Unsupported media (such as a transparency) was fed, and the PW sensor
cannot detect the media.
Press the Paper Feed/Down button to eject the paper, and change it with a
correct one. Or, set the PAPER SIZE CHECK in the PRINTER SETUP menu
to OFF.
The PW sensor cannot detect the paper because the paper is similar in color to
the platen.
Press the Paper Feed/Down button to eject the paper, and change it with a
different colored one. Or, set the PAPER SIZE CHECK in the PRINTER
SETUP menu to OFF.
The PW sensor is broken. Replace the PW sensor (BOARD ASSY., DETECTOR, PW; B)
See 4.3.11.4 BOARD ASSY., DETECTOR, PW; B on page 194.
Message on LCD Description Remedy