Epson Stylus Pro 4900 - Trouble on Service Program

Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A
TROUBLE SHOOTING Trouble on Service Program 94
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2.10 Trouble on Service Program
This section describes possible trouble on Service Program and its causes, and their remedies.
Table 2-8. Trouble on Service Program
Symptom Cause Check Item Remedy
Service Program does not start
The operating system is not supported.
Are you running the program on the following operating
systems?
 Windows XP SP3
 Windows 7
Run the program on the supported operating
systems.
An error has occurred when
downloading the program.
Check if the program runs normally on another computer.
If not, the program files may have failure because of the
error.
Reload the service program.
Registration error
Check if the program is officially licensed. (Check the
license status displayed on the start screen.)
Download the program file including security files
from the officially licensed site.
Printer driver is not installed. Check if the printer driver is installed correctly. Install the current printer driver of this product.
More than one printers are connected to
the computer.
Is there any printer connected to the USB port on the
computer other than the one for adjustment?
Disconnect the printer which is not necessary for
the adjustment from the USB port (also disconnect
other devices if other than LFP product is
connected) and select the target printer on the
program again.
Printer is not connected correctly to the
computer.
Is the printer connected correctly to the computer with a
USB cable?
Connect the printer correctly.
Cannot operate/select the menus and the
buttons.
Printer name you want to adjust is not
selected.
Is the “Select from below” displayed in the pull-down
menu to select a printer name?
Select the target printer name from the pull-down
menu.
 None is selected on the menu items.
 The selected item is not appropriate.
Are you selecting the menu items appropriately? Select correct menu items.
Entered value is invalid. Is the value you entered within the standard? Enter a value within the standard.