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386

2. Pull out the paper cassette.

3. Carefully remove any paper jammed inside the product.

4. Carefully follow all paper loading instructions and reload the paper.

5. Keep the cassette flat as you gently insert it.

6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam

message, check the other paper jam solutions.

Table of Contents

Table of Contents3
WF-C869R User's Guide15
Product Basics16
- Installing the Optional Cabinet and Paper Cassettes16
  - Installing the Optional Cabinet16
  - Installing the Optional Paper Cassette Units24
    - Enabling the Optional Paper Cassettes - Windows31
    - Enabling the Optional Paper Cassettes - Mac33
- Using the Control Panel34
- Product Parts Locations53
- Checking for Software Updates61
- Using Power Saving Settings62
- Changing the Sleep Timer Settings62
- Changing the Power off Timer Settings64
- Epson Connect Solutions for Smartphones, Tablets, and more65
- Using Airprint69
- Using Google Cloud Print70
- Setting up Google Cloud Print on a Chromebook71
- Android Printing Using the Epson Print Enabler72
- Using Fire os Printing72
- Using Windows 10 Mobile Printing73
- Using Epson Print and Scan App with Windows Tablets73
Wi-Fi or Wired Networking75
- Wi-Fi Infrastructure Mode Setup75
  - Selecting Wireless Network Settings from the Control Panel76
- Wi-Fi Direct Mode Setup79
  - Enabling Wi-Fi Direct Mode80
- Wi-Fi Protected Setup (WPS)82
  - Using WPS to Connect to a Network82
- Printing a Network Status Sheet83
- Configuring Email Server Settings84
- Changing or Updating Network Connections85
Installing the Epson Universal Print Driver - Windows89
Enabling Epson Universal Print Driver (PCL) or Postscript Printing89
Installing the Postscript (PS3) Printer Software - Windows93
Installing the Postscript (PS3) Printer Software - Mac93
- Selecting PDL (Page Description Language) Settings94
  - PDL Print Configuration Options96
- Selecting Printer Language and Interface Settings98
  - Printing Language and Interface Options100
- Printing a PCL or PS3 (Postscript) Status Sheet100
Loading Paper102
- Loading Paper in the Cassette102
- Loading Paper and Envelopes in the Rear Paper Feed Slot105
- Paper Loading Capacity109
- Double-Sided Printing Capacity112
- Available Epson Papers114
- Paper or Media Type Settings - Printing Software117
- Selecting the Paper Settings for each Source - Control Panel118
  - Paper Type Settings - Control Panel119
- Selecting Default Paper Settings - Administrator120
  - Selecting the Default Printer Settings121
    - Paper Source Settings Options122
  - Selecting the Universal Print Settings123
    - Universal Print Settings Options125
Placing Originals on the Product126
- Placing Originals on the Scanner Glass126
- Placing Originals in the Automatic Document Feeder127
Copying131
- Copying Documents or Photos131
- Copying Options132
Printing from a Computer136
- Printing with the Standard Epson Printer Software - Windows136
- Printing on a Mac with the Epson Standard Printer Software162
- Printing with the Postscript (PS3) Printer Software - Windows192
- Printing with the Postscript (PS3) Printer Software - Mac198
- Cancelling Printing Using a Product Button210
Scanning211
- Starting a Scan211
- Scanning with Document Capture Pro or Document Capture226
- Scanning in Epson Scan 2229
- Scanning Special Projects236
  - Scanning to a Sharepoint Server or Cloud Service236
  - Scanning Multi-Page Originals as Separate Files238
- Entering a User ID and Password for Scanning240
- Creating Contacts for Scanning241
Faxing244
- Connecting a Telephone or Answering Machine244
- Setting up Fax Features250
- Setting up Contacts and Contact Groups265
  - Setting up Contacts Using the Product Control Panel266
- Sending Faxes279
- Sending Faxes from the Product Control Panel279
- Sending a Fax Using the Keypad, Contact List, or History280
- Receiving Faxes294
- Checking Fax Status303
- Printing Fax Reports304
  - Fax Report Options304
Using External USB Devices with Your Product306
- Connecting a USB Device306
  - USB Device Photo File Specifications306
- Disconnecting a USB Device307
- Viewing and Printing from the LCD Screen307
- Transferring Files on a USB Device310
  - Setting up File Sharing for File Transfers from Your Computer311
  - Transferring Files from a USB Device to Your Computer312
Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers314
- Check Ink and Maintenance Box Status314
- Checking Ink Status on the LCD Screen315
  - Checking Ink and Maintenance Box Status with Windows316
  - Checking Ink and Maintenance Box Status - Mac318
- Purchase Epson Ink Packs and Maintenance Boxes319
  - Ink Supply Unit (Ink Pack) Part Numbers319
- Removing and Installing Ink Packs320
- Printing with Black Ink and Expended Color Ink Packs324
  - Printing with Expended Color Ink Packs - Windows324
- Conserving Low Black Ink with Windows325
- Replacing the Maintenance Box325
- Replacing the Rollers for Paper Cassette 1327
- Replacing the Rollers for Paper Cassettes 2 to 4332
- Resetting the Roller Counter on the LCD Screen337
Adjusting Print Quality339
- Print Head Maintenance339
  - Print Head Nozzle Check340
    - Checking the Nozzles Using the Product Control Panel340
    - Checking the Nozzles Using a Computer Utility342
  - Print Head Cleaning344
    - Cleaning the Print Head Using the Product Control Panel345
    - Cleaning the Print Head Using a Computer Utility346
- Print Quality Adjustment348
  - Adjusting the Print Quality Using the Product Control Panel349
  - Adjusting the Quality for each Paper Type350
- Cleaning the Paper Guide353
Cleaning and Transporting Your Product355
- Cleaning Your Product355
- Transporting Your Product359
Solving Problems362
- Product Status Messages362
- Job Status Error Codes365
- Running a Product Check369
- Resetting Control Panel Defaults371
- Solving Setup Problems372
  - Product Does Not Turn on or off373
  - Noise after Ink Installation373
  - Software Installation Problems373
- Solving Network Problems374
  - Product Cannot Connect to a Wireless Router or Access Point374
  - Network Software Cannot Find Product on a Network376
  - Product Does Not Appear in Mac Printer Window377
  - Cannot Print over a Network377
  - Cannot Scan over a Network378
- Solving Copying Problems379
  - Product Makes Noise, but Nothing Copies380
  - Product Makes Noise When It Sits for a While380
  - Originals Do Not Feed from the Automatic Document Feeder380
- Solving Paper Problems381
  - Paper Feeding Problems382
  - Paper Jam Problems in the Front Cover (A)383
  - Paper Jam Problems in the Rear Paper Feed Slot (B1)385
  - Paper Jam Problems in the Cassette (C1/C2/C3/C4)385
  - Paper Jam Problems in the Rear Cover 1 (D1)387
  - Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit389
  - Document Jams in the Automatic Document Feeder (F)392
  - Paper Ejection Problems397
- Solving Problems Printing from a Computer397
  - Nothing Prints397
  - Product Icon Does Not Appear in Windows Taskbar398
  - Printing Is Slow399
- Solving Postscript Printing Problems400
- Nothing Prints Using the Postscript Printing Software400
- Documents Print Incorrectly Using the Postscript Printing Software401
  - Accessing Printer Properties - Postscript - Windows401
- Solving Page Layout and Content Problems402
  - Inverted Image402
  - Too Many Copies Print402
  - Blank Pages Print403
  - Incorrect Margins on Printout403
  - Incorrect Characters Print404
  - Incorrect Image Size or Position404
  - Slanted Printout404
- Solving Print Quality Problems405
  - White or Dark Lines in Printout405
  - Blurry or Smeared Printout406
  - Faint Printout or Printout Has Gaps407
  - Grainy Printout408
  - Incorrect Colors409
- Solving Scanning Problems410
  - Scanning Software Does Not Operate Correctly410
  - Cannot Start Epson Scan 2410
- Solving Scanned Image Quality Problems411
  - Image Consists of a few Dots Only412
  - Line of Dots Appears in All Scanned Images412
  - Straight Lines in an Image Appear Crooked412
  - Image Is Distorted or Blurry412
  - Image Colors Are Patchy at the Edges413
  - Image Is too Dark413
  - Back of Original Image Appears in Scanned Image413
  - Ripple Patterns Appear in an Image414
  - Scanned Image Colors Do Not Match Original Colors414
  - Scanned Image Edges Are Cropped415
- Solving Faxing Problems415
  - Cannot Send or Receive Faxes415
  - Cannot Receive Faxes with a Telephone Connected to Your Product417
  - Fax Memory Full Error Appears417
  - Sent Fax Quality Is Poor418
  - Sent Fax Is Received in an Incorrect Size419
  - Received Fax Quality Is Poor419
  - Received Fax Is Not Printed419
- Solving USB Device Problems420
  - Cannot View or Print from a USB Device420
  - Cannot Save Files on a USB Device421
  - Cannot Transfer Files to or from a USB Device421
- Uninstall Your Product Software421
  - Uninstalling Product Software - Windows422
  - Uninstalling Product Software - Mac423
- Where to Get Help423
Technical Specifications425
- Windows System Requirements425
- Mac System Requirements426
- Paper Specifications427
- Printable Area Specifications428
- Scanning Specifications429
- Automatic Document Feeder (ADF) Specifications430
- Fax Specifications430
- Ink Pack Specifications431
- Dimension Specifications432
- Electrical Specifications433
- Environmental Specifications433
- Interface Specifications433
- External USB Device Specifications434
- Network Interface Specifications434
- Safety and Approvals Specifications435
- PS3 Mode Fonts436
- PCL Mode Fonts (URW)438
- Symbol Sets440
Notices444
- Important Safety Instructions444
- FCC Compliance Statement448
- Binding Arbitration and Class Waiver451
- Trademarks454
- Copyright Notice454

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