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388

3. Carefully remove any jammed paper.

4. Pull out rear cover 2 (D2).

Table of Contents

Table of Contents3
WF-C869R User's Guide15
Product Basics16
- Installing the Optional Cabinet and Paper Cassettes16
  - Installing the Optional Cabinet16
  - Installing the Optional Paper Cassette Units24
    - Enabling the Optional Paper Cassettes - Windows31
    - Enabling the Optional Paper Cassettes - Mac33
- Using the Control Panel34
- Product Parts Locations53
- Checking for Software Updates61
- Using Power Saving Settings62
- Changing the Sleep Timer Settings62
- Changing the Power off Timer Settings64
- Epson Connect Solutions for Smartphones, Tablets, and more65
- Using Airprint69
- Using Google Cloud Print70
- Setting up Google Cloud Print on a Chromebook71
- Android Printing Using the Epson Print Enabler72
- Using Fire os Printing72
- Using Windows 10 Mobile Printing73
- Using Epson Print and Scan App with Windows Tablets73
Wi-Fi or Wired Networking75
- Wi-Fi Infrastructure Mode Setup75
  - Selecting Wireless Network Settings from the Control Panel76
- Wi-Fi Direct Mode Setup79
  - Enabling Wi-Fi Direct Mode80
- Wi-Fi Protected Setup (WPS)82
  - Using WPS to Connect to a Network82
- Printing a Network Status Sheet83
- Configuring Email Server Settings84
- Changing or Updating Network Connections85
Installing the Epson Universal Print Driver - Windows89
Enabling Epson Universal Print Driver (PCL) or Postscript Printing89
Installing the Postscript (PS3) Printer Software - Windows93
Installing the Postscript (PS3) Printer Software - Mac93
- Selecting PDL (Page Description Language) Settings94
  - PDL Print Configuration Options96
- Selecting Printer Language and Interface Settings98
  - Printing Language and Interface Options100
- Printing a PCL or PS3 (Postscript) Status Sheet100
Loading Paper102
- Loading Paper in the Cassette102
- Loading Paper and Envelopes in the Rear Paper Feed Slot105
- Paper Loading Capacity109
- Double-Sided Printing Capacity112
- Available Epson Papers114
- Paper or Media Type Settings - Printing Software117
- Selecting the Paper Settings for each Source - Control Panel118
  - Paper Type Settings - Control Panel119
- Selecting Default Paper Settings - Administrator120
  - Selecting the Default Printer Settings121
    - Paper Source Settings Options122
  - Selecting the Universal Print Settings123
    - Universal Print Settings Options125
Placing Originals on the Product126
- Placing Originals on the Scanner Glass126
- Placing Originals in the Automatic Document Feeder127
Copying131
- Copying Documents or Photos131
- Copying Options132
Printing from a Computer136
- Printing with the Standard Epson Printer Software - Windows136
- Printing on a Mac with the Epson Standard Printer Software162
- Printing with the Postscript (PS3) Printer Software - Windows192
- Printing with the Postscript (PS3) Printer Software - Mac198
- Cancelling Printing Using a Product Button210
Scanning211
- Starting a Scan211
- Scanning with Document Capture Pro or Document Capture226
- Scanning in Epson Scan 2229
- Scanning Special Projects236
  - Scanning to a Sharepoint Server or Cloud Service236
  - Scanning Multi-Page Originals as Separate Files238
- Entering a User ID and Password for Scanning240
- Creating Contacts for Scanning241
Faxing244
- Connecting a Telephone or Answering Machine244
- Setting up Fax Features250
- Setting up Contacts and Contact Groups265
  - Setting up Contacts Using the Product Control Panel266
- Sending Faxes279
- Sending Faxes from the Product Control Panel279
- Sending a Fax Using the Keypad, Contact List, or History280
- Receiving Faxes294
- Checking Fax Status303
- Printing Fax Reports304
  - Fax Report Options304
Using External USB Devices with Your Product306
- Connecting a USB Device306
  - USB Device Photo File Specifications306
- Disconnecting a USB Device307
- Viewing and Printing from the LCD Screen307
- Transferring Files on a USB Device310
  - Setting up File Sharing for File Transfers from Your Computer311
  - Transferring Files from a USB Device to Your Computer312
Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers314
- Check Ink and Maintenance Box Status314
- Checking Ink Status on the LCD Screen315
  - Checking Ink and Maintenance Box Status with Windows316
  - Checking Ink and Maintenance Box Status - Mac318
- Purchase Epson Ink Packs and Maintenance Boxes319
  - Ink Supply Unit (Ink Pack) Part Numbers319
- Removing and Installing Ink Packs320
- Printing with Black Ink and Expended Color Ink Packs324
  - Printing with Expended Color Ink Packs - Windows324
- Conserving Low Black Ink with Windows325
- Replacing the Maintenance Box325
- Replacing the Rollers for Paper Cassette 1327
- Replacing the Rollers for Paper Cassettes 2 to 4332
- Resetting the Roller Counter on the LCD Screen337
Adjusting Print Quality339
- Print Head Maintenance339
  - Print Head Nozzle Check340
    - Checking the Nozzles Using the Product Control Panel340
    - Checking the Nozzles Using a Computer Utility342
  - Print Head Cleaning344
    - Cleaning the Print Head Using the Product Control Panel345
    - Cleaning the Print Head Using a Computer Utility346
- Print Quality Adjustment348
  - Adjusting the Print Quality Using the Product Control Panel349
  - Adjusting the Quality for each Paper Type350
- Cleaning the Paper Guide353
Cleaning and Transporting Your Product355
- Cleaning Your Product355
- Transporting Your Product359
Solving Problems362
- Product Status Messages362
- Job Status Error Codes365
- Running a Product Check369
- Resetting Control Panel Defaults371
- Solving Setup Problems372
  - Product Does Not Turn on or off373
  - Noise after Ink Installation373
  - Software Installation Problems373
- Solving Network Problems374
  - Product Cannot Connect to a Wireless Router or Access Point374
  - Network Software Cannot Find Product on a Network376
  - Product Does Not Appear in Mac Printer Window377
  - Cannot Print over a Network377
  - Cannot Scan over a Network378
- Solving Copying Problems379
  - Product Makes Noise, but Nothing Copies380
  - Product Makes Noise When It Sits for a While380
  - Originals Do Not Feed from the Automatic Document Feeder380
- Solving Paper Problems381
  - Paper Feeding Problems382
  - Paper Jam Problems in the Front Cover (A)383
  - Paper Jam Problems in the Rear Paper Feed Slot (B1)385
  - Paper Jam Problems in the Cassette (C1/C2/C3/C4)385
  - Paper Jam Problems in the Rear Cover 1 (D1)387
  - Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit389
  - Document Jams in the Automatic Document Feeder (F)392
  - Paper Ejection Problems397
- Solving Problems Printing from a Computer397
  - Nothing Prints397
  - Product Icon Does Not Appear in Windows Taskbar398
  - Printing Is Slow399
- Solving Postscript Printing Problems400
- Nothing Prints Using the Postscript Printing Software400
- Documents Print Incorrectly Using the Postscript Printing Software401
  - Accessing Printer Properties - Postscript - Windows401
- Solving Page Layout and Content Problems402
  - Inverted Image402
  - Too Many Copies Print402
  - Blank Pages Print403
  - Incorrect Margins on Printout403
  - Incorrect Characters Print404
  - Incorrect Image Size or Position404
  - Slanted Printout404
- Solving Print Quality Problems405
  - White or Dark Lines in Printout405
  - Blurry or Smeared Printout406
  - Faint Printout or Printout Has Gaps407
  - Grainy Printout408
  - Incorrect Colors409
- Solving Scanning Problems410
  - Scanning Software Does Not Operate Correctly410
  - Cannot Start Epson Scan 2410
- Solving Scanned Image Quality Problems411
  - Image Consists of a few Dots Only412
  - Line of Dots Appears in All Scanned Images412
  - Straight Lines in an Image Appear Crooked412
  - Image Is Distorted or Blurry412
  - Image Colors Are Patchy at the Edges413
  - Image Is too Dark413
  - Back of Original Image Appears in Scanned Image413
  - Ripple Patterns Appear in an Image414
  - Scanned Image Colors Do Not Match Original Colors414
  - Scanned Image Edges Are Cropped415
- Solving Faxing Problems415
  - Cannot Send or Receive Faxes415
  - Cannot Receive Faxes with a Telephone Connected to Your Product417
  - Fax Memory Full Error Appears417
  - Sent Fax Quality Is Poor418
  - Sent Fax Is Received in an Incorrect Size419
  - Received Fax Quality Is Poor419
  - Received Fax Is Not Printed419
- Solving USB Device Problems420
  - Cannot View or Print from a USB Device420
  - Cannot Save Files on a USB Device421
  - Cannot Transfer Files to or from a USB Device421
- Uninstall Your Product Software421
  - Uninstalling Product Software - Windows422
  - Uninstalling Product Software - Mac423
- Where to Get Help423
Technical Specifications425
- Windows System Requirements425
- Mac System Requirements426
- Paper Specifications427
- Printable Area Specifications428
- Scanning Specifications429
- Automatic Document Feeder (ADF) Specifications430
- Fax Specifications430
- Ink Pack Specifications431
- Dimension Specifications432
- Electrical Specifications433
- Environmental Specifications433
- Interface Specifications433
- External USB Device Specifications434
- Network Interface Specifications434
- Safety and Approvals Specifications435
- PS3 Mode Fonts436
- PCL Mode Fonts (URW)438
- Symbol Sets440
Notices444
- Important Safety Instructions444
- FCC Compliance Statement448
- Binding Arbitration and Class Waiver451
- Trademarks454
- Copyright Notice454

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