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Print head needs cleaning
If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without
printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges
may be old or damaged and needs to be replaced.
Parent topic: Print Head Cleaning
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Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows computer or Mac.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
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