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Cannot Save a Scan to a Shared Folder Over a Network
If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long
time, try these solutions:
• If you cannot scan to a shared folder over the network, make sure you did the following:
• Created a shared folder on your computer (Windows).
• If you registered the shared folder path to your product's control panel contact list or entered the
path manually to scan, make sure you used the correct path.
• Make sure the network folder does not already contain a file of the same name. If so, rename the file
and try again.
• If you still cannot scan to the shared folder, your network type may be set to Public. You cannot scan
to a shared folder when using a public network. Follow the steps here to check and change your
network type, if necessary. Be sure to log into your Windows computer as an administrator.
Note: The name of available network types varies in the different Windows versions. For details on
selecting Windows network sharing settings, see Windows help.
Windows 10:
1. Click and select Settings.
2. Select Network & Internet.
3. Click your network type: Ethernet or Wi-Fi.
4. Click your network name.
5. Make sure the Make this PC discoverable setting is set to On. Select this setting when connected
to a private network so you can save a scan to a shared folder. If you select Off, you cannot save
your scan to a shared folder on a private network.
Windows 8.1:
1. At the Start screen, type PC Settings to automatically search the system.
2. Click Network in the PC Settings window.
3. Click your network name.
4. Make sure Find devices and content is set to On. Select this setting when connected to a private
network so you can save a scan to a shared folder. If you select Off, you cannot save your scan to
a shared folder on a private network.
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