Epygi QX50 User Manual

QX50/QX200/QX2000; (SW Version 6.0.x) 45
QX50/QX200/QX2000 Manual II: Administrator’s Guide
• Attendant Welcome Message - this group allows updating the active Auto Attendant welcome message (played only once when entering Auto
Attendant), downloading it to the PC, or restoring the default one. The group offers the following components:
Enable Welcome Message checkbox is used to enable/disable the Auto Attendant welcome message (the default one or the custom one
uploaded from this page or recorded from the handset (see Feature Codes) being played when callers enter QX IP PBX’s Auto Attendant.
Upload new welcome message indicates the file name used to upload a new welcome message. The uploaded file needs to be in PCMU (CCITT
u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not supported”
warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and
the “You do not have enough space” warning message will appear.
Browse opens the file chooser window to browse for a new welcome message file.
The Download Welcome Message and Remove Welcome Message links appear only if a file has been uploaded previously. The Download
Welcome Message link is used to download the message file to the PC and opens the file-chooser window where the saving location may be
specified. The Remove Welcome Message link is used to restore the default welcome message.
• Recurring Attendant Prompt - this group allows updating the active recurring Auto Attendant message (played after the Attendant Welcome
Message and then periodically repeated while being in the Auto Attendant), downloading it to the PC, or restoring the default one. The group
offers the following components:
Upload new Recurring Attendant Prompt indicates the file name used to upload a new recurring auto attendant prompt. The uploaded file
needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading and the “Invalid audio file, or
format is not supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the
corresponding extension. This will cause the “You do not have enough space” warning message to appear.
Browse opens the file chooser window to browse for a new Recurring Attendant Prompt file.
The Download Recurring Attendant Prompt and Remove Recurring Attendant Prompt links appear only if a file has been uploaded
previously. The Download Recurring Attendant Prompt link is used to download the Recurring Attendant Prompt file to the PC and opens the
file-chooser window where the saving location may be specified. The Remove Recurring Attendant Prompt link is used to restore the default
Recurring Attendant Prompt.
• Friendly Phones - the Edit Authorized Phones Database link refers to the Authorized Phones Database page where a list of trusted external
phones can be created. If external SIP or PSTN users are added to the QX IP PBX Authorized Phones database, they are free to access the Auto
Attendant Services without passing the authentication or to use the Call Back services.
The VXML Scenario manipulation radio button selection allows you to upload Attendant’s custom scenario file and voice messages. The selections are:
• The Upload VXML Scenario File indicates the file name used to upload a new scenario file. The uploaded file needs to be in EpygiXML format
(the coding standard can be found at
Epygi Technical Support) and is restricted to a 20KB file size. Browse opens the file chooser window to
browse for a custom scenario file.
Please Note: You may upload an attendant scenario file along with the voice prompt recordings as a single file. To do this, create an archive file
of the “tar.gz” type containing all the necessary files and upload it from the Upload VXML Scenario Voice Messages page.
• The View/Download VXML Scenario link appears only when a custom scenario file has been previously uploaded and is used to view or
download the scenario file. The Remove Scenario link is used to remove a custom scenario file and return to the default Auto Attendant
scenario.
• The Upload VXML Scenario Voice Messages link refers to the page where voice messages used in the uploaded custom scenario should be
managed.
The Customized Scenario radio button selection allows you to switch the Attendant to the customized Attendant scenario. The Customized Scenario
radio button selection enables the following components:
• The Create Scenario link refers to the Edit Scenario page where a new scenario for a current Auto Attendant might be created.
The Edit Scenario page consists of two pages for menu configurations: The Main menu configuration page and the Submenus configuration page.
The Main menu is the menu where all incoming calls to the certain Auto Attendant will be placed first. The Submenus are the supplementary menus
which can be called from the other menus.
Both the Main menu and all Submenus can call each other. This allows the opportunity to have several index levels for the Auto Attendant. There are no
limitations on the depth and nesting levels of menus.
The Main menu page consists of the following components:
Welcome message indicates the file name used to upload a new custom Auto Attendant welcome message. The Auto Attendant Welcome message will
play only once when callers enter the Customized Auto Attendant.
Delay after message requires the delay (in seconds) after which the Recurring message will be played.
Recurring message indicates the file name used to upload a new custom Auto Attendant recurring message. The Auto Attendant Recurring message will
play after the Attendant Welcome message (if it is uploaded).

Epygi QX50 Specifications

General

Brand	Epygi
Model	QX50
Category	Network Hardware
Language	English