ESI IVX20 - General Description

IVX 20 General description
A.1
General description
IVX 20 (IVX stands for Integrated Voice Exchange, while the 20 indicates the system’s maximum
number of call-processing ports) is an advanced business telecommunications system for small
offices. It includes not only phone service but also voice mail, an automated attendant and
computer integration. The system itself is housed in a surprisingly small case that is wall-mounted
in the telephone equipment room. An external, wall-mounted transformer powers the system.
Programming of the system can be done locally or remotely
1
through either the phone or the
Windows
®
95/98-based Esi-Access program (on a PC-compatible computer which has either dialed
into the system from another location or is physically connected to its RS-232C serial port).
Telephone system features
IVX 20 expands from its basic four-line, eight-station configuration to a six-line, twelve-station
configuration. For offices with more extensive telecommunications needs, IVX 20 migrates to the
more fully featured IVX 128 system.
• Digital Feature Phone — Compact, rugged design; includes a high-quality speakerphone, large
and informative multi-functional display, and a specially designed key layout with several dedi-
cated keys to minimize or eliminate the need to memorize codes. (A TAPI model is available; it’s
compliant with Basic Telephony Service.)
• Impressive expansion capability — Begins as a basic four-line,eight-station configuration and
can expand to a six-line, twelve-station configuration (or, if necessary, migrate to a full IVX 128
system
2
that’s capable of handling up to 66 lines and 84 stations, without the need to change
any Digital Feature Phones already installed, minimizing the need to retrain employees).
• Extensive help — Verbal User Guide
™
uses spoken and displayed help prompts to help everyone
from the installer through the administrator down to the least experienced end user. Easily ac-
cessible with one press of PROG/HELP.
• Enhanced Caller ID
3
— Allows one-touch automatic message return.
• Live call recording — Can record any conversation or personal memo, with moving or copying of
any recording to another user’s voice mailbox (see “Voice mail features,” page A.2).
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-
key toggling between calls.
• Conference calling — Includes eight conference bridges, and a conference may contain up to
four parties, so IVX 20 can support two conferences of up to four parties each.
• Esi-Dex
™
speed-dialing — Calls any number from three separate lists (personal, station and
system); uses Caller ID information or direct keypad entries.
• Dedicated overhead paging interface — Allows intrasystem paging through the speaker built
into the Digital Feature Phone (or through other non-IVX stations on the system).
1
With optional modem installed in the IVX 20 system cabinet.
2
Requires IVX 128 training from ESI.
3
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to
Caller ID service from its telephone service provider.