IVX 20 Function 7: Reports
.1
Function 7: Reports
Serial printer/SMDR capture
Connect a standard serial printer or call accounting system to the serial port. SMDR data is output
in real time to the port. SMDR data will be stored temporally if a laptop is connected for program-
ming (five minutes after you exit programming mode, the buffered SMDR will resume output to the
serial port). The output from the serial port is: 8 data bits, 1 stop bit, and no parity, 1200 baud. The
IVX SMDR output format is identical to the standard Panasonic
®
DBS
®
format and is as shown be-
low:
0 1 2 3 4 5 6 7
01234567890123456789012345678901234567890123456789012345678901234567890123456789
T MM/DD HH:MM:SS HH:MM:SS NNN XXXXXXXXXXXXXXXXXXXXXXXX NN
O 12/21 11:32:12 00:03:29 104 9725552100 14
I 12/21 11:45:22 00:18:14 123 9045551212 NATIONAL CAR
The columns are:
• Call type — Outbound (“O”), inbound (“I”) or transferred (“T”)
• Date
• Start time
• Duration
• Extension number
• Digits dialed (right-justified)/Caller ID (left-justified)
• Line number
Reporting conventions and rules
• Inbound and outbound call records are generated only for calls between a station and a CO line.
The duration of each call record represents the period of time that that station controlled its por-
tion of a call. A record is generated each time a station: disconnects, places a call
on park, or transfers a call. A single CO call could be included in multiple records if it is trans-
ferred from station to station.
• The period that calls have been placed on hold, or during a supervised transfer that was ulti-
mately not transferred are included in the station's record.
• The period that calls are on park, in the auto attendant, leaving/retrieving voicemail, or in an
ACD queue are not included in call records.
• A new record begins when a station answers a call or a park recall.
• Records will be generated independently for all stations in a conference; if more than one CO line
is involved, calls records will be associated with only the last line disconnected.
• Outbound calls begin a call record 10 seconds after the call has cleared IVX toll restriction.
Note: It is the call accounting system’s responsibility to filter out very short, potentially
uncompleted calls by using the call accounting system's “grace period” feature.
• An engineering function can adjust the start-call-record parameter from 0 (immediate) to 100
seconds. Default = 10 sec.
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