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EVONIC - 104 INSTRUCTION MANUAL TEMPLATE ISS. 1EVONIC - 104 INSTRUCTION MANUAL TEMPLATE ISS. 1 INSETS. 1INSETS. 1
PROBLEMS CONNECTING
RESETTING YOUR FIRE
If you have entered a wrong email or password during the set-up process, then you may need to reset
your fire to factory settings. To do this your fire must be updated to the latest version, you can do this by
following the instructions on page 22.
Once your fire is fully updated you can reset it by turning it off and on at the power switch 5 times. Be
sure to allow 1 second between each click. There will be an audible beep after this has been done, you
can then continue with the set up process on page 18.
If you are having problems connecting your fire with your device and router please try the following
steps to fix the issue.
- Switch fire OFF
- Switch wi-fi router OFF
- Switch fire back ON (Keeping router OFF)
- Open the wi-fi settings on your device - find and select your product / fire
- Open the e-smart App on your device and select the settings icon
- In ‘Device Name’, rename your fire (
Be sure not to use numbers or spaces when renaming your fire)Be sure not to use numbers or spaces when renaming your fire)
- - In the Settings menu scroll down to the IoT Registration and check that your email and password are In the Settings menu scroll down to the IoT Registration and check that your email and password are
correct. You can click the correct. You can click the eye iconeye icon to help you see any mistakes. Press save. to help you see any mistakes. Press save.
- - Check you have selected the correct network and the wi-fi password entered is correct, you can click Check you have selected the correct network and the wi-fi password entered is correct, you can click
the the eye iconeye icon to help you see any mistakes. to help you see any mistakes.
- Make sure - Make sure ‘Static IP’‘Static IP’ is NOT selected (unless advised by an IT professional). Press save and connect. is NOT selected (unless advised by an IT professional). Press save and connect.
- Wait 2 minutes for the fire to try and re-connect. Once this process is finished the App will show the - Wait 2 minutes for the fire to try and re-connect. Once this process is finished the App will show the
home screen (Page 20). home screen (Page 20).
- Switch your fire OFF.
- Switch your wi-fi router back ON.
- Switch your fire back ON.
If your wi-fi signal is weak, the App will show you a red warning message located on the home screen.
If your problems persist after attempting to re-connect, please contact our service department.
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