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EVONIC - 104 INSTRUCTION MANUAL TEMPLATE ISS. 1EVONIC - 104 INSTRUCTION MANUAL TEMPLATE ISS. 1 INSETS. 1INSETS. 1
Evonic Fires 5-year warranty – 1 year parts & labour + 4 years parts supplied.
The above warranty terms and conditions, as of 1st May 2022, are applicable for all relevant products
purchased after this date. Appliances despatched prior to this date will have an alternative warranty as
set out within the Installation and User Instructions that was supplied with the product, this was usually
a standard 2-year warranty.
To receive your Extended Warranty your Evonic Fires product must have been purchased from an
authorised stockist within our Retailer Network and your warranty registered with Evonic Fires through
the online form - evonicfires.co.uk/register-your-product. The commencement date for the warranty
period is the date of purchase.
The product must be adequately serviced and maintained. Evonic Fires provide maintenance call outs
at a cost, and information on this can be obtained by contacting our head office. Please see your Evonic
Installation Instructions for further information on how to service and maintain your appliance.
During your extended warranty period, only parts supplied or authorised by Evonic Fires can be used to
repair your fireplace, and these spare parts can be obtained by contacting our service department at
service@evonicfires.co.uk or calling 01789 263868.
Consumable items such as glass, screens, LED’s, LED boards, filters and power supplies which are either
subject to normal wear and tear or parts that require replacement in connection with normal
maintenance are not covered within the extended warranty. These items are covered for the first 12
months.
To make a warranty claim, evidence must be supplied to our service department in the form of pictures,
videos, or both. Failure to supply evidence to support your warranty claim may invalidate or delay the
claim. Any visit by an Evonic Fires engineer will incur a service charge after the first year. We will not
accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or
fits parts, unless we have approved such work in advance of it being carried out.
The Evonic Extended Warranty does not cover:
1. Damage resulting from installation and usage where the appliance has not been installed
or used in accordance with the CK Fires Ltd installation and operation instructions, or if the
installation does not conform to local building, fire, and safety regulations.
2. Issues with mains/spur connections of power supply.
3. Damage resulting from the product not being adequately maintained. (Please see your CK
Fires Ltd Installation and Operating Instructions for further information on how to service and
maintain your appliance).
4. Damage caused by unauthorised modifications, use or repair.
5. Damage or defects caused by the product being stored in a damp, unheated environment.
6. Consequential loss (to the extent permitted by the law) relating to other associated products
that have not been supplied by CK Fires Ltd.
7. Consequential loss (to the extent permitted by law) related to decorations, furnishings, or
other household assets.
8. Removal and re-installation costs.
WARRANTY EXCLUSIONS AND LIMITATIONS
WARRANTY
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