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Troubleshooting

348 FTB-2/FTB-2 Pro and FTB-4 Pro

Restoring Your Unit to Normal Operation

7. Under Choose an option, tap Troubleshoot.

8. Tap Platform Imaging Utility to display the corresponding application.

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Table of Contents

Default Chapter3
- Table of Contents3
- Certification Information8
- Main Features11
1 Introducing the FTB-2/FTB-2 Pro and FTB-4 Pro12
- Working with FTB and Ftbx Modules20
- LED Indicators Description23
- Function Buttons Description26
- Power Sources27
- Automatic Fan Speed Management29
- Software Options for Your Unit30
- Product Registration31
- Technical Specifications31
- Conventions32
2 Safety Information33
- Other Safety Symbols on Your Unit35
- Laser Safety Information36
- Electrical Safety Information37
3 Getting Started with Your Unit43
- Grounding Your Unit43
- Positioning Your Unit45
- Installing the Carry Handle46
- Installing the Shoulder Strap49
- Installing or Removing FTB Module Adapters50
- Inserting and Removing Test Modules55
- Turning on Your Unit67
- Turning off Your Unit67
- Configuring Your Unit at First Startup73
- Accessing and Exiting Toolbox X75
- Starting Module Applications76
- Using the On-Screen (Virtual) Keyboard77
- Working with Windows 8.1 Pro or Windows Embedded 8 Standard78
- Right-Clicking with the Touchscreen80
- Installing or Upgrading the Applications81
- Activating Software Options84
- Installing Third-Party Software on Your Unit87
- Protecting Your Unit with an Antivirus Software87
- Securing Your Unit Using the Kensington Lock88
- Using a Keyboard, Mouse or Other USB Devices89
- Working with Bluetooth Devices91
4 Setting up Your Unit93
- Adjusting Brightness93
- Adjusting Microphone and Speaker Volume95
- Recalibrating the Touchscreen101
- Customizing the Right-Click Feature104
- Enabling or Disabling the Automatic Logon108
- Selecting the Startup Applications112
- Configuring Network Printers114
- Selecting the Language of Operation116
- Setting Date and Time Formats127
- Adjusting the Date, Time and Time Zone129
- Configuring the Power Management Options132
- Setting Toolbox X Behavior142
- Configuring the Internet Options144
- Getting Ready to Retrieve Geolocation Information147
- Configuring Parameters Via Windows Mobility Center152
- Setting Other Parameters153
5 Working with Your Unit155
- Printing Documents155
- Viewing PDF Files156
- Taking Screen Captures157
- Browsing the Web158
- Accessing the Internet with a Mobile Broadband USB Modem Key159
- Retrieving the GPS Location of Your Unit161
- Managing Favorites164
- Using the Calculator172
- Using the Text Editor172
- Accessing Other Tools173
6 Using the Optional Built-In Power Meter and VFL175
7 Inspecting Fibers with a Probe177
8 Managing Data179
- Viewing Disk Space and Managing Files180
- Transferring Data Using the Bluetooth Technology181
- Connecting to a Wireless Network188
- Using the USB to RS-232 Adapter191
- Freeing up Disk Space with the Disk Cleanup Utility197
- Enabling or Disabling the Wireless Communication201
- Connecting to a VPN from Your Unit206
9 Accessing Your Unit Remotely213
- Working with Remote Desktop214
- Working with VNC224
- Adding Exceptions to the Firewall232
10 Testing Network Connections237
- Performing a Ping Test237
- Performing a Trace Route Test240
- Exporting the Results242
11 Preparing for Automation243
- Linking Units with the Ethernet Port245
- Linking Units Using a Serial Port245
- Getting Optimum Performance from Your Unit246
- Changing Communication Settings248
- Configuring DCOM Access to Your Unit253
- Configuring Your Instruments276
12 Using Your Unit and Modules in an Automated Test Environment285
- Standard Status Data Structure286
- SCPI Command Structure290
- Consulting Data Types293
- Writing Remote Control Code294
- Error Message Format296
- Monitoring Remote Commands297
13 Maintenance301
- Cleaning Detector Ports302
- Cleaning VFL-Type Connectors303
- Cleaning the Touchscreen304
- Recharging the Batteries305
- Modifying the Low-Battery Thresholds308
- Replacing Batteries313
- Installing or Removing the Power Meter and VFL319
- Managing Windows Updates326
- Replacing Fuses (FTB-4 Pro Only)331
- Recycling and Disposal332
14 Troubleshooting333
- Solving Common Problems333
- Restoring Your Unit to Normal Operation342
- Accessing the Online Documentation377
- Contacting the Technical Support Group378
- Viewing System Information379
- Retrieving Network Interfaces Information382
- Transportation386
15 Warranty387
- General Information387
- Liability388
- Exclusions388
- Certification388
- Service and Repairs389
- EXFO Service Centers Worldwide390
A Data Types391
- Applicable Data Types for Input-IEEE 488.2392
- Applicable Data Types for Output -IEEE 488.2401
- Applicable Data Types for Input-SCPI411
- Special Numeric Values Received on Output412
B IEEE 488.2 and Specific Command Reference413
- IEEE 488.2 Commands-Quick Reference413
- IEEE 488.2 Required Commands414
- Specific Commands-Quick Reference434
- Specific Commands435
CSCPI-Based Errors453
DCOM Properties and Events469
- Activex (COM/DCOM)-Quick Reference470
- Properties471
- Events478
E Communicating through TCP/IP over Telnet479
- Executing SCPI Commands over Telnet479
- Accessing Modules485
- Internal Commands of the TCP/IP over Telnet Protocol487
Index499

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