ShareLink Pro 500 • Reference Information 51
Problem Actions
(iOS only)
The ShareLink Pro
device is not listed in
the Screen Mirroring
list of devices
• Make sure the iOS device is on the same network as the
ShareLink Pro device.
• In PCS, go to General Settings, then select the
Access/Role Setup tab and make sure IOS Airplay is
enabled.
• Make sure the specific network ports required for Apple
Screen Mirroring are open (see Firewall Traversal on the
previous page for port requirements).
4K/60 is not
outputting on a 4K/60
capable display
• Test the connection using a shorter HDMI cable.
• In PCS, go to EDID Minder. In the EDID Assignment panel,
make sure HDMI Pass-Through is set to 4K @ 60 Hz.
• In PCS, go to Input/Output Config. In the Output
Configuration panel, set the Format to the appropriate
color space for the display.
(Windows only)
Mirror Screen and
Mirror Application
features are slow or
not working
• Make sure that the graphics drivers are up to date.
• Download and reinstall graphics drivers directly from
the driver website (such as Intel
®
, NVIDIA
®
GeForce
®
,
or AMD
®
Radeon
TM
).
(iOS only)
The Share Website
feature on the iOS app
shows a blank page
Make sure the device is connected to the internet.
Unable to install
NET 4.6.2 on a
Windows 8.1 system
Install Windows update KB2919355.
To Next Page
Loading...
