Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
1. Ensure that the battery is fully inserted such that the battery cover can be fitted in place.
2. Connect the power supply to allow battery to be charged.
- Charging is indicated by the battery status LED slow flashing green.
- Battery charge can be observed in the GUI (Press the Utilities button followed by the Setup tab).
- Charging battery to full capacity can be expected to take a maximum of 4 hours.
3. Use a known-good battery.
RMA
If the issue is resolved by using a known-good battery then it will be necessary to return the faulty power supply to
the ESC for inspection.
If the issue is not resolved by using a known-good battery then it will be necessary to return of the system to the ESC
for inspection.
• Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 8 of 25
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