2.13 Frequently asked questions
The eZono website provides a list of frequently asked questions that deal with common issues previously encountered
by customers (see section 2.14.2). If this troubleshooting guide document fails to resolve the issue experienced by the
customer then the on-line FAQ's offer a useful additional source of information.
2.14 eZono support
2.14.1 Support information
If required, eZono can provide the following support:
• Help to clarify steps described in this troubleshooting guide document.
• Confirm if there is a FAQ that matches the customer issue and if a field fix is recommended.
• Confirm if there is a software upgrade available to resolve the customer issue.
• Explain the RMA process (see reference document [2]) - failing the resolution of the issue.
• Provide repair status – for a system or peripheral already returned under RMA.
2.14.2 Contact details
Customer support is available as follows:
Telephone Monday to Friday 9am to 5pm : +49 3641 876 1739 (Central European)
Fax: +49 3641 876 1759
Email: service@ezono.com
Web: www.ezono.com
USA
Telephone Monday to Friday 9am to 5pm: +1 206 939 5670 (Pacific)
Email: serviceusa@ezono.com
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 19 of 25
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