2.4 Display related issue
Set-up
The issue occurs while the system is set up as follows:
1. The power supply is connected.
2. The battery is not inserted.
3. The transducer is not connected.
Symptom
The issue causes the following symptoms:
• The power status LED is ON but the display shows no content and remains black.
Diagnoses
The following information collection can be helpful to help diagnose and remedy the issue:
1. Did the system suffer a drop, impact or other event which may have triggered the issue?
2. Remove the battery cover.
Look into the empty battery bay towards the back of the display.
Note if it the white light of the display backlight can be seen.
Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
• Power down the system by pressing power button for longer than 5 seconds and then turn ON again.
RMA
Failing a successful field fix, it will be necessary to return the system to the ESC for inspection
• Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 9 of 25
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