2.7 Fixed touch buttons issue
Set-up
The issue occurs while the system is set up as follows:
1. The GUI is visible and navigation by touchscreen is possible.
2. A transducer is connected.
Symptom
The issue causes the following symptoms:
1. One or more of the fixed touch buttons cannot be activated or is difficult to activate.
2. One or more of the fixed touch buttons activates without any user touch being made.
Diagnoses
The following information collection can be helpful to help diagnose and remedy the issue:
1. Note for which button(s) the issue is observed.
2. Note if the issue is also associated with another issue or warning message.
3. Note if issue can be reproduced in a consistent and repeatable manner.
4. Did the system suffer a drop, impact or other event which may have triggered the issue?
5. Note if black frame containing the fixed touch buttons can be seen to move significantly when pressed.
6. Note if the frame or surrounding plastic housing is cracked or otherwise damaged.
Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
1. Note that fixed touch buttons must be pressed for at least 1 second for activation.
2. The fixed touch buttons can be activated by un-gloved or gloved fingertip but NOT by stylus!
3. Ensure that liquids, gels etc. are not present in the area surrounding the fixed touch buttons.
RMA
Failing a successful field fix, it will be necessary to return the system to the ESC for inspection
• Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 12 of 25
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