1. Introduction
1.1 Purpose
This document is primarily written for customers of the eZono 3000 system. Its purpose is to help troubleshoot
issues with the eZono 3000 ultrasound system, suggesting actions that may help to avoid the unnecessary return of a
system to the eZono Service Centre for assessment of an issue that may have been remedied by the customer.
1.2 Scope
The intended audience of this document is as follows:
• eZono customer (primarily)
• eZono customer service department
• eZono quality department
• eZono Service Centre
1.3 Glossary
1.3.1 Acronyms
ESC eZono Service Centre
FAQ Frequently Asked Question
GUI Graphical User Interface
LCD Liquid Crystal Display
LED Light Emitting Diode
RMA Return Merchandise Athorisation
1.3.2 Definition of terms
Customer In this document, “customer” refers to the party that purchased the system directly from
eZono. Therefore, in almost all cases, customer refers to an eZono distributor that has received
training of system operation and maintenance.
Field fix Refers to the action taken by the customer that has successfully resolved a system issue and has
avoided the unnecessary return of the system to the ESC.
RMA form The RMA form is used by the customer to record information relating to the system being
returned under the eZono RMA process described in reference document [2].
System In this document, “system” is used to refer to the eZono 3000 portable ultrasound system
without peripherials (eg battery, power supply, transducer, stand etc).
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 1 of 25
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