2.12 System error message
Set-up
The issue occurs while the system is set up as follows:
• None specific (it is assumed only that the GUI is visible and that navigation by touchscreen is possible).
Symptom
The issue causes the following symptoms:
• An error message is displayed.
Diagnoses
The following information collection can be helpful to help diagnose and remedy the issue:
1. Check the system user manual [1] for explanation of error message.
2. Did the system suffer a drop, impact or other event which may have triggered the issue?
3. Note the details of the error message and the frequency of occurrence.
4. Note if the error message appears only under certain GUI settings, physical set-up, environment conditions
etc.
Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
1. Check if the on-line FAQ's provide an answer that deals with the error message (see section 2.13).
2. Check if there is a system software upgrade available that deals with the error message (see Appendix A).
3. Contact eZono support (see section 2.14.2).
RMA
Failing a successful field fix, it will be necessary to return the system to the ESC for inspection
• Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
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