2.8 Transducer detection issue
Set-up
The issue occurs while the system is set up as follows:
1. The GUI is visible and navigation by touchscreen is possible.
2. A transducer is connected.
Symptom
The issue causes the following symptoms:
• An active image (indicated by a blue square in the top left corner of the image) is not displayed.
Diagnoses
The following information collection can be helpful to help diagnose and remedy the issue:
1. Note if the transducer detection issue is also associated with another issue or warning message.
2. Note if the issue can be reproduced in a consistent and repeatable manner.
3. Did the system or transducer suffer a drop, impact or other event which may have triggered the issue?
4. Note if transducer plug housing is cracked or displays any other sign of damage.
5. Connect a different known-good transducer and note if it is detected (active image shown).
Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
1. Disconnect and reconnect the transducer.
2. Ensure that the transducer is indeed locked in position – try to extract the transducer when it is locked.
3. Power down the system by pressing power button for longer than 5 seconds and then turn ON again.
4. Use a known-good transducer.
RMA
If the issue is resolved by using a known-good transducer then it will be necessary to return the faulty transducer to
the ESC for inspection.
If the issue is not resolved by using a known-good transducer then it will be necessary to return of the system to the
ESC for inspection.
• Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 13 of 25
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