2.10 Audio related issue
Set-up
The issue occurs while the system is set up as follows:
• None specific (it is assumed only that the GUI is visible and that navigation by touchscreen is possible).
Symptom
The issue causes the following symptoms:
• No “click” sound is produced when GUI buttons and fixed touch buttons are pressed.
Diagnoses
The following information collection can be helpful to help diagnose and remedy the issue:
1. Did the system suffer a drop, impact or other event which may have triggered the issue?
2. Note if system audio issue is also associated with other issue or warning message.
Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
1. Ensure that system button sounds is enabled in the GUI:
• Press the Utilities button on the touchscreen.
• Press the Setup tab.
• Press the Button Sounds button if it is disabled (red X means that sound is disabled!)
• Adjust the Audio volume control slider to maximum.
RMA
Failing a successful field fix, it will be necessary to return the system to the ESC for inspection
• Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 16 of 25
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