2.2 Power related issue
Set-up
The issue occurs while the system is set up as follows:
1. The power supply is connected.
2. The battery is NOT inserted.
Symptom
The issue causes the following symptoms:
• The power pushbutton is pressed but the power status LED remains OFF – the system does not turn ON.
Diagnoses
The following information collection can be helpful to help diagnose and remedy the issue:
1. Note if the power pushbutton can be heard to “click” when pressed and “click again when released.
2. Did the system or power supply suffer a drop, impact or other event which may have triggered the issue?
3. Note if power supply casing is cracked or displays any other sign of damage.
4. Note if the power supply cords are cracked, pinched, badly twisted or displays any other sign of damage.
5. Using a multimeter, measure if the output of the power supply is 19V.
6. Insert a battery. Note if the system power status LED turns ON when the power pushbutton is pressed.
7. Connect a different known-good power supply. Note if the same symptoms are observed.
Field fix
The following actions may help to avoid the return of the system to the ESC for inspection:
1. Confirm that the mains Voltage outlet is good.
2. If an international mains Voltage plug adapter is used then confirm that the adapter is good.
3. Confirm that the mains cord is securely connected to the mains Voltage outlet AND to the power supply.
4. Use a known-good system power supply.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 5 of 25
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