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eZono Service Documentation
QW-04: eZono 3000 Troubleshooting
Guide
If yes unplug the power supply and verify the percentage of the battery again. Note: that sometimes the
percentage of the battery, when the power supply is connected is higher than without the power supply
connected.
If the percentage remains the same then either the battery or the system are defective and have to come
back to eZono or to the distributor for repair. Please contact service@ezono.com.
Failing a successful field fix, it will be necessary to return the system to the ESC for inspection
Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to
eZono.
Version: 1.1 © eZono AG, 2009-2015 - Confidential Page 24 of 25